In short:
Communication: Initiate a conversation with the other party to discuss the issue.
Seek Agreement: Collaborate to find a fair resolution acceptable to both parties.
Funds in Escrow: Be aware that the payment will be held in an escrow account until an agreement is reached.
Report Resolution: Once an agreement is reached, contact Airsoft Bazaar to discuss the resolution.
Verification: Wait for Airsoft Bazaar to confirm that both parties have agreed in the chat.
Execution: After confirmation, Airsoft Bazaar will initiate the agreed-upon solution.
Settlement: The funds will be settled, forwarded, or refunded within a few days.
Detailed:
At Airsoft Bazaar, we're dedicated to providing a safe and reliable environment for both buyers and sellers. This includes the use of payment requests with buyer protection. However, we recognize that sometimes things can go wrong, ranging from undelivered packages to items that differ from their description, or defects discovered post-receipt.
Working Towards a Resolution Together
When an issue arises, it's crucial for the buyer and seller to collaborate to find a resolution. In line with Airsoft Bazaar's principles, we do not take sides unless one of the parties ceases communication. Maintaining an open dialogue and working together towards a fair resolution is important.
Holding Funds
While resolving the dispute, Airsoft Bazaar holds the payment in an escrow account. This ensures that the funds are secure until an agreement is reached.
Agreement and Contact
Once a joint agreement is reached regarding the solution, the buyer or seller should contact Airsoft Bazaar to explain the resolution. Various solutions are possible, such as:
Returning the item to the seller and refunding the buyer.
Partial refund to the buyer for repair costs, while the remainder goes to the seller.
It's essential that both parties agree to the proposed solution, which is always verified by us in the chat history.
Implementing the Solution
Once there is an agreement and it's clear that both parties are in accord, Airsoft Bazaar will initiate the chosen solution. Depending on the situation, the funds will be settled, forwarded, or refunded within a few days.
Essential Agreement
Airsoft Bazaar cannot and will not take action without first reaching a joint agreement between the buyer and seller. Therefore, it's of great importance that when you contact us, you clearly indicate which advertisement it concerns and whether you are the buyer or the seller.
Conclusion
Our goal is to ensure that all transactions proceed as smoothly as possible. Should disputes arise, we are here to assist after you have come to a solution together. By collaborating, we maintain the safety and reliability of Airsoft Bazaar as the marketplace for airsoft enthusiasts.